Ethos OD Order / Contact Info

Custom Tones

Home of the Ethos Overdrive.

Order & Contact Information

CONTACT INFORMATION: Send your emails to: rob@customtonesinc.com

ORDERING INFORMATION:

I. TO ORDER AN ETHOS OVERDRIVE PREAMP/PEDAL (Classic or TLE):

Ethos Overdrive dual channel unit price = $399 USD plus shipping and handling
(Price and Specifications are subject to change without notice.)

"Add the TLE/Classic Switch"
For an additional charge of $59 dollars, we will install a switch that allows your Ethos to select between the TLE mode and the Classic mode. This offer is available for new orders only. It is not available for previously shipped units. Price and specifications are subject to change without notice.

The Ethos pedal/preamp comes with a 9 volt battery installed, a 12 volt power adapter (120VAC,60Hz), a User's Manual and a Quick Start Guide. (If you live outside the US and cannot use the 12 v. power adapter, it can be subtracted from your order.)

II. TO ORDER AN ETHOS OVERDRIVE AMP (Classic or TLE):

Ethos Overdrive Amp unit price = $595 USD plus shipping and handling
(Price and Specifications are subject to change without notice.)

The AMP comes with a Power Adapter (100 - 240VAC, 47-63Hz), a User's Manual and a Quick Start Guide.
Important Note: The Ethos Overdrive AMP must only be powered using the power adapter furnished with the unit. Use of other power adapters can result in poor performance or damage the Ethos Overdrive Amp.

"Add the TLE/Classic Switch"
For an additional charge of $59 USD, we will install a switch that allows your Ethos Amp to select between the TLE mode and Classic mode. This is available for New orders only. This offer is Not available for previously shipped units. To take advantage of this offer include the words "Add the TLE/Classic Switch" to your email order. Price and specifications are subject to change without notice.

Steps:

1. To get on the waiting list for the ETHOS Overdrive, email the words: "Ethos Order" to: Rob@customtonesinc.com

Specify : PREAMP/PEDAL or AMP
Specify the model: Classic, TLE, or ( TLE/Classic Switch mod for +$59).

If you have questions as to which model is best for you, please refer to the information posted on the FAQ page. If you have further questions, after reading the FAQ page, send us an email.

2. You will receive an order confirmation within 5 days. It will include an estimated ship date. If you do not receive an order confirmation within this time frame, send your order again.

3. When your pedal is ready you will be contacted via email. At this time, we will ask for your shipping address. After shipping charges are calculated, we will send you an invoice via Paypal. Payment can be made via money order or Paypal.

4. When your payment is received and processed, your pedal will be shipped via insured USPS Priority Mail.

5. For shipments going outside the USA, check with your customs office for information on possible custom fees.

RETURN POLICY: (This policy does NOT apply to MODS)

You have seven (7) days (from the date you receive your order) to return your purchase. Before you return your Ethos you must submit a Return Request to us (via email: rob@customtonesinc.com ) of the pending return, and to receive a Return Material Authorization (RMA).

A RMA will be issued to you after you submit your request. Please write the RMA on the outside of the box. Please also include it in a note inside the box. If you return anything to us without a Custom Tones, LLC-issued RMA number, you will be charged a 10% restocking fee, no exceptions.

All Returns are also subject to meeting the following conditions:

1. The Ethos and power adapter must be returned in pristine/perfect condition, i.e., the Ethos and adapter must come back in Exactly the same condition in which they left our factory.

2. Your return MUST be received by us within 10 days of the day you submit your Return Request. Late returns will be assessed with a 10% restocking fee.

3. You must send back the Ethos carton along with all paperwork and packaging materials that were with them. If your returned Ethos and supporting materials do not come back to us in brand new condition, you will be charged a 15% restocking fee. Do Not use the Ethos Overdrive carton as a shipping box.

4.You will be responsible for all return shipping and handling fees.

5. Custom Tones, LLC will not be responsible for any merchandise lost or damaged in the return shipment to the factory.

WARRANTY:

Custom Tones, LLC warrants the Ethos Overdrive against any defects that are due to faulty material or workmanship for a period of one year from the date of original purchase. This warranty does not cover damage to the Ethos resulting from accident, abuse, tampering, alteration or misuse. The 12VDC power adapter is not covered under this warranty.

Should you experience any difficulty with your Ethos, please contact us via email: rob@customtonesinc.com. If it is determined that the Ethos has become defective within the warranty period and must be returned to the factory, Custom Tones, LLC will issue a Return Material Authorization (RMA), and shipping and handling instructions.

Custom Tones, LLC will not be responsible for any merchandise lost or damaged in the return shipping to the factory.

Custom Tones, LLC will repair the product free of charge, provided it is returned freight prepaid to Custom Tones, LLC with a valid RMA number. Shipping charges back to the customer will be paid by Custom Tones, LLC within the United States only. Repair or replacement parts installed will then be warranted for the unexpired portion of the original warranty term.

This warranty is not transferable.

There are no warranties which extend beyond the terms described herein.

Parts used in any (MODS) modifications of the Ethos are warranted for the unexpired portion of the original warranty term.

Ethos Overdrive T-shirts are available: Order Information is posted on the Photos Page.

(NOTE: Price and Specifications are subject to change without notice)