Custom Tones, LLC
Home of the Ethos Overdrive


Order & Contact Information
PRICES
Email Orders to: Rob@CustomTonesinc.com




Ordering Email Order Requests to:   Rob@CustomTonesinc.com
  1. Specify Model (see chart above)
  2. Specify Options/Mods: (see chart above)   
  3. Include: Your Name, Shipping Address and a phone # if outside the USA.
  • An order confirmation & estimated ship date will be sent to you within 3 days.
  • If you don't receive an order confirmation, please re-send your order.
  • An invoice will be sent to you via Paypal.  Payment is due within 7 days.
  • Orders are shipped via Insured USPS Priority Mail, unless otherwise arranged.
  • If you have any questions, please let us know.
  • Prices and Specifications are subject to change without notice.
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Production Update/ Estimated Build Times
Ethos Overdrive Preamp and Amps ship within 45 days
Clean-Fusion Preamp and Amps ship within 45 days
Clean Preamps w/ no mods ship within 35 days
Clean Preamps w/mods ship within 35-45 days
Clean Amps ship within 45 days
Retrofit Mods -Contact us for estimated build time.
   
Our Goal is to ship your Ethos in a timely manner while maintaining
High Standards in Quality, Workmanship & Customer Service.

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RETROFITS:

Contact us for a RMA number before returning your Ethos to us.


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Important Notes: 
The Ethos Overdrive AMP must only be powered using the power adapter furnished with the unit.  Use of other power adapters can result in poor performance or damage the Ethos Overdrive Amp.


               
The FX LOOP mod is now available for the Ethos CLEAN pedal. 
The FX Loop mod is installed in the location of the 9 volt battery, so the pedal with the FX Loop will only operate from external power.  The FX send and return jacks will be located on the vertical side facing you, similar to the FX Loop configuration on the Ethos Amp. The FX Loop is located ahead of both the speaker sim and norm outputs, so you will hear the effect on all outputs when the Ethos is engaged.                

If you have questions as to which model is best for you, please refer to the information posted on the FAQ page. If you have further questions, after reading the FAQ page, send us an email.

For shipments going outside the USA, check with your customs office for information on possible custom fees.

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RETURN POLICY: This policy does NOT apply to MODS (Retrofits) installed after the initial purchase.

You have seven (7) days (from the date you receive your order) to return your purchase.  Before you return your Ethos you must submit a Return Request to us (via email: rob@customtonesinc.com ) of the pending return. A Return Material Authorization  (RMA) number will be issued to you via email.

The RMA# will be issued to you after you submit your request.   Please write the RMA on the outside of the  box.  Enclose a note with the return # inside the box, along with your name, email address, and shipping address.  If you return anything to us without a Custom Tones, LLC-issued RMA number, you will be charged a 10% restocking fee, no exceptions.

All Returns are also subject to meeting the following conditions:

1. The Ethos and power adapter must be returned in pristine/perfect condition, i.e., the Ethos and adapter must come back in Exactly the same condition in which they left our factory.

2. Your return MUST be received by us within 10 days of the day you submit your Return Request.  Late returns will be assessed with a 10% restocking fee.

3. You must send back the Ethos carton along with all paperwork and packaging materials that were with them.   If  your  returned  Ethos and supporting materials do not  come back to us in brand new condition, you will be charged a 15% restocking fee. Do Not use the Ethos Overdrive carton as a shipping box.

4.You will be responsible for all return shipping and handling fees.


5. Custom Tones, LLC will not be responsible for any merchandise lost or damaged in the return shipment to the factory.

WARRANTY:
Custom Tones, LLC warrants the Ethos Overdrive against any defects that are due to faulty material or workmanship for a period of one year from the date of original purchase.  This warranty does not cover damage to the Ethos resulting from accident, abuse, tampering, alteration or misuse.  The 12VDC power adapter is not covered under this warranty.

Should you experience any difficulty with your Ethos, please contact us via email: rob@customtonesinc.com.  If it is determined that the Ethos has become defective within the warranty period and must be returned to the factory, Custom Tones, LLC will issue a Return Material Authorization (RMA), and shipping and handling instructions.

Custom Tones, LLC will not be responsible for any merchandise lost or damaged in the return shipping to the factory.

Custom Tones, LLC will repair the product free of charge, provided it is returned freight prepaid to Custom Tones, LLC with a valid RMA number.   Shipping charges back to the customer will be paid by Custom Tones, LLC within the United States only.  Repair or replacement parts installed will then be warranted for the unexpired portion of the original warranty term.

This warranty is not transferable.

There are no warranties which extend beyond the terms described herein.

Parts used in any (MODS) modifications of the Ethos are warranted for the unexpired portion of the original warranty term. 




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